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NPTEL Open Online Certification Courses - 47 new courses open for enrollment!

Dear Students

Here is your chance to enroll and learn for free today from the faculty at the IITs!
NPTEL offers 47 new open online courses (10 hr course, 20hr course and 40hr courses) in various disciplines of Engineering&Science, Management and Humanities.

•    Duration of courses: 4 weeks, 8 weeks or 12 weeks
•    Online course start date: Jan 18, 2016
•    Last date for enrollment: Jan 25, 2016
•    Certification exam dates: Mar 20, 27 (for 10 and 20hr courses) and Apr 24, May 1(for 40 hr courses)

Anyone who is above 13 years of age can enroll for this course and learn for free at https://onlinecourses.nptel.ac.in.

This site uses your Google account for authentication. You can select the course and click the join button to enroll.

After enrollment you will be able to see the course contents as and when they are made available by the course instructors.

List of 10 hr courses:

1.Probability and Stochastics for finance - Mathamatics/management
2.Introduction to Reciprocal Space - Materials Science
3.Introduction to Research - Multidisciplinary

List of 20 hr courses:

1.Microwave Integrated Circuits - Electronics&Communication
2.Strategy: An Introduction to Game Theory - Management
3.Estimation for Wireless Communications –MIMO/ OFDM Cellular and Sensor Networks - Electronics&Communication
4.Airplane Performance- Aerospace
5.Basics of NVH and Its Measurement - Mechanical
6.Marketing I - Management
7.Manufacturing Process Technology -Part I - Mechanical
8.MATLAB Programming for Numerical Computation - Chemical
9.Technical English for Engineers - Humanities
10.Introduction to boundary layers - Mechanical
11.Language and Mind - Humanities
12.Chemistry - II - Chemistry
13.Fundamentals of electronic materials and devices - Materials Science
14.Application of Spectroscopic Methods in Molecular Structure Determination - Chemistry
15.Analysis and Modeling of Welding - Materials Science
16.Fundamentals of optical and scanning electron microscopy - Materials Science
17.Information Security- II - Computer science
18.Project Planning & Control - Civil
19.Biostatistics and Design of experiments - Biotech
20.Principles of Human Resource Management - Management
21.Health research fundamentals - Humanities
22.Engineering Graphics - Civil
23.2016: Design and Analysis of Algorithms - Computer science
24.2016: An introduction to Haskell Programming    - Computer science
25.2016: Programming, Data structures and Algorithm - Computer science

List of 40 hr courses:

1.Stability and control of aircraft - Aerospace
2.Basics of Finite Element Analysis - Mechanical
3.Electromagnetic theory - Electrical
4.Geology and Soil Mechanics - Civil
5.Phase Diagrams in Materials Science and Engineering - Materials Science
6.Risk and Reliability of offshore structures - Ocean
7.HSE for offshore and petroleum engineers - Ocean
8.Discrete Mathematics - Mathematics
9.Fundamentals of Gas Dynamics - Mechanical
10.Artificial Intelligence: Knowledge Representation and Reasoning - Computer science
11.Introduction to Machine Learning - Computer science
12.Computational Fluid Dynamics - Chemical
13.Conduction and Convection Heat Transfer - Mechanical
14.Biochemistry - Chemistry
15.Probability and Statistics - Mathematics
16.Industrial Automation and Control - Electrical
17.Probability Methods in Civil Engineering - Civil
18.Applied Multivariate Statistical Modeling - Mathematics
19.Vibration of structures - Mechanical

Happy Learning!!!!

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Managing Services - Gradable Assignment - Marks

Dear Participants,

We have completed the Evaluation of Gradable Assignments 5 and 7 for the course Managing Services by Prof.Jayanta Chatterjee.

The marks are listed below:

Assignment 5 marks
Assignment 7 marks

Regards,
NPTEL Team

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REG: Feedback for Managing Services

Dear student

We are glad that you have attended the NPTEL online certification course
" Feedback for Managing Services " which was conducted by Prof.Jayanta Chatterjee of IIT Kanpur between July 1 2015 - Aug 31 2015.

We hope you found the NPTEL Online course useful and have started using NPTEL extensively.

In this regard, we would like to have a feedback from you regarding our course and whether there are any improvements, you would like to suggest.

It would be great to have a video feedback from you too - where you can talk about your experience with our course , the portal and how the course helped you (maybe for GATE preparation, campus interviews or in your job, etc) . We request you to give your name, if you are a student or a working professional and other details (such as college name or work place, if you would want to), the course you took and your feedback about the same. You can record this using your mobile phone or your laptop/desktop using a webcam or with the help of a friend and upload the same on YouTube and put the link below. We would go through them and select the best videos for upload on our portal as testimonials and in other videos we create about NPTEL for publicity

We are enclosing an online feedback form and would request you to spare some of your valuable time to input your observations. Your esteemed input will help us in serving you better.

The link to give your feedback is :

https://drive.google.com/open?id=1Q17X9TFrhnUXpM_wxBxnpXI36NbmcMSn6jxalPZIKfk

We thank you for your valuable time and feedback.

Thanks & Regards,
NPTEL Team

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Queries regarding Assignments Week 5 to Week8

Dear Students,
Hope you are going through the video lectures attentively. Only the Assignment given in Week 5-module 6 and Week 7- module 2 are mandatory for submission. Rest assignments are voluntary , but the people who participate in them will be appreciated.
The mandatory assignments are as follows:

Assignment Week5- Module6: Explain in two slides the key concerns and the key initiatives of Bombay Dabbawala Service Network for securing their future over the next five years.

Assignment Week7- Module2:
Q1. How do the five dimensions of service quality differ from those of product quality?
 Q2. How can recovery from a service failure can be blessing in disguise? Share your personal experience

You can email the assignments directly to iitk.ajjha@gmail.com

regards
 NPTEL Team

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NPTEL Open Online Certification Courses - 11 new courses open for enrollment!

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Managing Services: Evaluation Plan

Dear Students, as far as weightage of assignments and exam are concerned, your evaluation will be split in the ratio of 30 :70 between Assignments and Examination. regards JC

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Managing Services:Pattern of Exam

Dear Candidates, The pattern for Exam will be as following: " Question Paper is divided in 2 sections; MCQ and Short Answers type.There are 30 MCQ questions (2 marks each) for 60 Marks and 10 Short Answer Type questions (4 marks each) for 40 Marks." With best wishes for the Exam! NPTEL Team

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Managing Services: Extension of due date for submission of assignments

Dear Candidate,

The due date for the submission of assignments (week 5-8) has been extended to September 5, 2015. You can submit until 11:59 pm on that day! 

With best wishes for the Exam! 

NPTEL Team

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Managing Services-Presentation Slides

Dear Candidate:

Week Wise Presentation Slides have been Uploaded for the course Managing Services for your reference.You can find them  before the Assignment Section of each week. 

All the Best for your Exam! 

Thanks&Regards,
NPTEL

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Hall Ticket for Sep 6th/ 13th NPTEL Online Certification exam for registered candidates

Dear Candidate:

If you have successfully registered for the September 6th/ 13th NPTEL Online Certification exam, your hall ticket is available at: 

https://www.digialm.com/EForms/configuredHtml/885/2538/login.html

Please login with your application number and password that has been sent to you as part of the successful registration email. In the tab - "Hall Ticket" / "Hall ticket for offline exam" you will get your hall ticket. If you are writing 2 course exams, there would be 2 hall tickets available for you to carry for your respective exams. Under the "Hall ticket" tab - there would be a link as click "here", on clicking which your hall ticket will get displayed / downloaded into your system.The hall ticket will have the details of your exam venue. 

Please download, print your hall ticket and carry it with you to the exam center. NPTEL wishes you the very best for the exam.

Thanks & Regards,

NPTEL Team

nptel@iitm.ac.in
Contact: 91-44-22575905 / 08

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Managing Services - Objective Type Assignment (Solution)

Dear Students,

The answers for the Objective Type Assignments 2,3 and 4 has been released in the course portal.

Thanks.

Regards,
NPTEL Team

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Managing Services-Week 8 (Lectures 48) Uploaded

Dear Students,

The Lecture-48 have been released for the course Managing Services.

Happy learning!
NPTEL Team

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Managing Services-Week 8 (Lectures 43-47 ) Video Uploaded

Dear Students,

New set of five Lectures(from 43 to 47) are released for the course Managing Services.

Happy learning!
NPTEL Team

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Registration deadline extended till August 19th Midnight!

Dear candidate:

Hope you have registered for the NPTEL Online Certification exams on Sep 6th/ 13th 2015! 
If not, here is your last opportunity to register for the same. The deadline for registration has been extended till August 19th 2015 Midnight!

Registration link: https://www.digialm.com/EForms/configuredHtml/885/2538/application.html 

Best wishes for your NPTEL Online certification exam.

Warm regards,
NPTEL Team

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Managing Services - Assignment Submission Date

Dear Student,

We have again extended the submission due date for the Assignments - 1,2,3 and 4 till 18th of August for the course Managing Services.

For those who have already submitted the assignments:
Please do not worry about the scores displayed in the progress page. We have with drawn the scores because the due date for submission for the earlier assignments has been extended. Once we evaluate the new submissions all scores will reappear. Please go ahead with your preparation and we welcome to the examination and certification.

Thanks.

Regards,
NPTEL Team.

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Managing Services-Week 7 (Lectures - 40, 41 and 42) Video Uploaded

Dear Students,

The Lectures - 40,41 and 42 have been released for the course Managing Services.

Happy learning!
NPTEL Team

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REMINDER: LAST 5 DAYS LEFT FOR REGISTERING FOR THE CERTIFICATION EXAMINATION - REGISTER TODAY!

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Managing Services-Week 7 (Lectures - 37,38 and 39) Video Uploaded

Dear Students,

The Lectures - 37,38 and 39 have been released for the course Managing Services.

Happy learning!
NPTEL Team

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Managing Services-Week 6 (Lectures - 34,35 and 36) Video Uploaded

Dear Student,

The Lectures - 34,35 and 36 have been released for the course Managing Services.

Happy learning!
NPTEL Team

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Managing Services-Week 6-Video Uploaded

Dear Student,

New set of three Video Lectures for the course Managing Services are uploaded.

Happy learning!
NPTEL Team

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Managing Services - Assignment's Evaluation

Dear Student,

The Subjective Assignment's will be evaluated periodically and composite assessment will be provided at the end of the course. For the Objective type assignment's, score will be automatically generated in the "progress" page after the submission due date.

The Subjective Assignments will have a total weightage of 15% and Objective Assignments will have a total weightage of 10% in the final evaluation.

Thanks.
Regards,
NPTEL Team

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Managing Services - Assignment 1 & 2 (Submission Date - Extended)

Dear Student,

Since many of you have joined the course after 15th of July, we have received so many requests from students in the forum for the extension of submission dates for Assignment-1 and 2. So we have decided to give one more chance to them.

Kindly submit Assignment-1(Subjective Type) and Assignment-2(Objective Type) by 10th of August.

Thanks.
Regards,
NPTEL Team

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Managing Services - Assignments - 3 and 4

Dear Student,

The Assignments 3 and 4 has been posted in the course portal.

The Assignment 3 is of "Objective Type" and Assignment 4 has "Objective Questions" as well as "Subjective Questions".

The  answer submission due date is on 9^th Aug, 2015.

Happy Learning!

Regards,
NPTEL Team

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Managing Services- Week-5- Lecture - 30 Uploaded

Dear Student,

The Lecture-30 for the course "Managing Services" have been released.

Happy learning!
NPTEL Team

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Managing Services- Week-5- Video Uploaded

Dear Student,

New set of five Video Lectures for the course Managing Services are uploaded.

Happy learning!
NPTEL Team

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Gentle Reminder: Regarding Registration form for Sep 6th /13th certification exam

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Managing Services- Week-4 Video Uploaded

Dear Student,

New set of Video Lectures for the course are uploaded.

Happy learning!
NPTEL Team

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Managing Services- Week 2 - Assignment(Objective)

Dear Students,  

We have posted the Week 2 - Assignment for Managing Services course. The deadline for submission is 26th of July 2015.

Regards,
NPTEL Team.

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Managing Services - Week 3 Lectures published

Dear students,

We have released the Week 3 Lecture for the course "Managing services".

Thanks.
Regards,
-NPTEL Team

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Text Book for Service Marketing

The main text book for this course is "Service Marketing - People, Technology & Strategy, 7th edition" by Lovelock, Wirtz & Chatterjee - Published by Pearson India.

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Week 1 - Assignment

Dear Students,

We have posted the Week 1 - Assignment for Managing Services course. The deadline for submission is 21st of July 2015.

Regards,
NPTEL Team.

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Managing Services - Week 2 Lectures published

Dear students,

We have released the Week 2 Lecture for the course "Managing services".

Thanks.

Regards,
-NPTEL Team

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Registration form for Sep 6th /13th certification exam

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Week 1 videos published

Dear student

Week 1 videos for the course "Managing services" has been published.

-NPTEL Team

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Welcome to Managing Services

• The announcement list which will only have messages from course instructors and teaching assistants - regarding the lessons, assignments, exam registration, hall tickets etc.       
• The discussion forum which is for everyone to ask questions and interact - If you have any questions regarding the technical content in the lectures, any doubts in the assignments or any question related to the exam, registration, hall tickets, results, etc, kindly write about this in the forum and the course instructor/TA will respond to it. Please use this well and participate to benefit from the course.